In a world of Internet communication, e-commerce, and transportation accessibility, delivering goods, packages, and other supplies has never been easier, faster, or more efficient. From tulips to chocolate cakes, letters to chihuahuas, it is now more possible to send almost anything in a short period of time. But with all these advancements around us, how do companies measure delivery efficiency? Do all courier services, freight and transportation networks follow certain industry standards? Find out how your packages are shipped from pickup to destination. And find out how businesses can benefit from delivering even the most sensitive cargo out there.

Measuring the performance of a delivery company often involves key people researching, monitoring, measuring, evaluating, and even interviewing customers regarding their services. These key people can be a designated company or an agency. However, most of the time, the investigations are in domestic workers. The process often involves using a method, strategy and physical resources, such as performance management software, to help them track the efficiency of their delivery. The main objective of measuring the efficiency of the delivery is to be able to obtain information on its speed, level of competence, customer satisfaction or feedback. This data will help a delivery company make important decisions such as improving service quality, upgrading equipment, vehicles, and manpower. And in some cases, the results will lead to restructuring of the business organization.

Before the investigation begins, the process begins with the identification of the key aspects of the operation. One area to consider is delivery points. In general, it involves four delivery points: the point of production, the points of storage, the point of sale, and the point of use. Consumer goods, such as canned goods, cosmetics, laundry products, and household chemicals, are typically shipped from the origin of production, such as a farm or factory, to the point of sale or the retailer where the buyer or end consumer purchases the goods who is then responsible for bringing the goods to the point of use. Under ordinary circumstances, goods from the point of production may pass through the point of storage in the form of warehouses before reaching the point of sale.

In other cases, such as e-commerce, factory sales, and catalog commerce, products are delivered directly from the point of production or storage to the point of consumption, thus eliminating the number of points. However, not all companies are dedicated to delivering four points. A pizza restaurant, for example, participates in a consumer retail delivery point.

The second aspect to consider is the mode of delivery or simply, the means of transport of the merchandise. There are basically four modes of delivery: air, land, and water. Small jets, helicopters, cargo planes, water rafts, ferries, fishing or merchant ships, trailers, trucks, vans, motorcycles, and even bicycles are just some of the most common means of transportation. The third aspect involved is the frequency of delivery. Investigators need to know the periodic delivery schedule to avoid delays or damage to goods. Eggs, for example, need to be delivered more frequently, usually weekly.

By identifying these very important elements, the investigator will be able to measure whether the goods are delivered intact and in good condition. If there is any weakness in the process, a recommendation will be made to improve the service, such as adding more vehicles or adding more storage points, etc. The process can be complex, but it has actually helped hundreds of delivery companies around the world to make more profit. Learn how to measure delivery effectively, start by knowing the factors.